Shipping & returns
shipping + returns
SHIPPING
We base shipping amounts off the weight and size and where you are located (orders ship from Ljubljana, Slovenia, EU). Items are normally shipped via DHL or FedEx within 1 to 7 business days of when the order was placed. Transit time within the EU can range from 1 to 10 business days. At this time, we offer express or expedited shipping on a case-by-case basis. Please e-mail us at info@donar.si if you would like an express shippmentINTERNATIONAL SHIPPING
Countries we currently ship to are: EU, Canada, Croatia, Serbia, Australia, Japan, New Zealand, Norway, Russia, Singapore, South Africa, South Korea, Switzerland, United Kingdom. If your country is not on this list and you would like to place an order, please e-mail us at info@donar.si to see if shipment can be arranged.
Transit time for international shipments is 3-4 weeks on average. Please note we are not responsible for any customs charges that may be incurred.
Transit time for international shipments is 3-4 weeks on average. Please note we are not responsible for any customs charges that may be incurred.
RETURNS & EXCHANGES
We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges. Returns must be delivered to us within 15 days of the date you received the item(s). [Ex: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th.] Returns delivered after 15 days and up to 60 days will be issued in the form of store credit. We cannot accept returns made more than 60 days after the original order date. Please note that all artwork (prints and originals), holiday decor and items discounted by 35% or more are final sale.
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
To make a return, email us at info@donar.si to request a return authorization. Please include the order number and item(s) you wish to return.