Shipping & returns
shipping + returns
SHIPPINGWe base shipping amounts off the weight and size and where you are located (orders ship from Ljubljana, Slovenia, EU). Items are normally shipped via DHL or FedEx within 1 to 7 business days of when the order was placed. Transit time within the EU can range from 1 to 10 business days. At this time, we offer express or expedited shipping on a case-by-case basis. Please e-mail us at email@example.com if you would like an express shippment
Transit time for international shipments is 3-4 weeks on average. Please note we are not responsible for any customs charges that may be incurred.
RETURNS & EXCHANGES
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.
To make a return, email us at firstname.lastname@example.org to request a return authorization. Please include the order number and item(s) you wish to return.